Reference Code: 96434

Business Risk Manager

Dubai, DU, AE

Permanent

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all M\xc3\xa9tiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison\xe2\x80\x99s heritage by pushing the boundaries of creativity.

About us

Since 1847, Cartier is the reference in luxury and represents the symbol of excellence thanks to its extraordinary know-how, powerful values, and unique creativity.

Animated by a \xe2\x80\x9cpioneer spirit\xe2\x80\x9d, our Maison is recognized as a \xe2\x80\x9cdream maker\xe2\x80\x9d through a distinctive network all around the world which blends passion, exquisite creations, hospitality, and generosity, to create and celebrate memorable moments with each of our valuable guests.

Do you match this profile?

Striving for operational excellence, attention to details, retail-centric and entrepreneurial, your goal is to ensure Cartier\xe2\x80\x99s quest to perfect compliance by designing, testing and reporting of all internal control systems to meet brand & group standards.

Your management & communication skills will enable you to engage your stakeholders, where business performance and client experience are main priorities. You are navigating in a complex and ever-changing environment with challenges to thrive in.

Covering boutiques, point-of-sales and digital presence in several cities and on a large territory, your scope is vast and projects multiple, you know how to prioritize and are excellent with your time management.

What do we expect from you?

1 - Boutique Operations and Audit

\xe2\x9c\x93 Support with review and update of Boutique Operations Manual (BOM) and co-construction with regional and international teams

\xe2\x9c\x93Ensure Boutique Operation Manual (BOM) is available & updated

\xe2\x9c\x93 Understand routine boutique operation procedures and help to optimize the business workflow

\xe2\x9c\x93 Work hand in hand with boutique management to add efficiency to all controls whilst ensuring perfect risk control

\xe2\x9c\x93 Engage with all Administrative in-boutique positions to elevate understanding, management and governance on all compliance / business risk topics by organizing regular function meetings

\xe2\x9c\x93 Support to provide monthly & quarterly training to Boutiques on control requirements

\xe2\x9c\x93 Ensure all new joiners are given adapted introduction to compliance and to boutique operations during probation and vouch for their literacy on the subject

\xe2\x9c\x93 Support queries raised from boutique during daily operations or Continuous Improvement project, aimed at improving client facing time whilst in boutique

\xe2\x9c\x93 Responsible for Boutiques Sales Reporting analysis to facilitate the desktop review of boutique operations and controls

\xe2\x9c\x93 Follow up on audit findings and provide recommendations to improve control effectiveness at Boutique

2 - Product Compliance

\xe2\x9c\x93 Collaborate with Group and related Departments within the Maison

\xe2\x9c\x93 Ensure boutique inventories compliance, monitor their perfect orchestration, reporting, analysis, up to situation rectification

\xe2\x9c\x93 Optimize and organize all operations related to product compliance to ensure seamless processes

3 - Office Compliance

\xe2\x9c\x93 Help to review and evaluate significant business risk and process control effectiveness

\xe2\x9c\x93 Participate in business improvement projects, identify key control, and draft control workflows

\xe2\x9c\x93 Actively attend monthly and quarterly meetings with Group and related Departments within the Maison

4 - Investigations

\xe2\x9c\x93 Visit retail boutiques/POS, perform Operation Checks (OC), complete related checklists, and give boutique/POS staffs on-site guidance

\xe2\x9c\x93 Prepare and revise the OC reports for boutiques/POS

5 - Reports Analysis

\xe2\x9c\x93 Prepare analysis based on Daily Sales reports to facilitate the Boutique Operation Checks, such as but not exclusively exchanges and refunds, deposits, high value transactions, price changes, reservations

\xe2\x9c\x93 Prepare analysis according to specific requirements such as whistleblowing case, and other boutique issues investigation purpose

QUALIFICATIONS

Required experience:

• Excellent written and verbal communication skills
• Have in-depth knowledge of boutique operations
• Ability/experience in handling sensitive/complex matters in a confidential/professional manner
• Ability to quickly assess/understand business situations/transactions to determine the high risk areas, susceptibility to fraud, weaknesses, and areas of improvements
• Have strong communication skill
• Integrity and Trust

Competency requirement:

• Independent, self-driven personality with high integrity
• High level of attention to details
• Ability to quickly assess and understand business issues in an analytical way and provide solutions

.

DIMENSION:

Headcount supervised: N/A

Internal contacts:

• Strong functional line of reporting with : Finance Team and Commercial Team
• Liaise with: Boutique Area Managers, Boutique Managers and Staff
• Work closely with: Marketing & Communications, SDP & VM, PR, Finance and Group Compliance Team

Requirements:

• English language; Arabic is a plus.
• Ability to work flexible hours with occasional travels within the UAE
• Ability to deal with people from all backgrounds.
• Willing to take on temporary new duties during colleagues\xe2\x80\x99 leave or absence

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