Job Description

Location
Doha, Qatar
Experience
6
Job Type
Outsourcing

Job Title

: Business Planning & Operations Lead

Location

: Qatar

Industry

: Technology / Multinational Corporation

Type

: Full-Time

Job Summary

We are seeking a highly organized and strategic

Business Planning & Operations Lead

to support and drive operational excellence across business rhythms in the country. The role is critical in ensuring the implementation and governance of Microsoft's Customer Engagement Model (MCEM), Rhythm of Business (RoB), and key strategic programs. This position will partner closely with Country Leadership and regional teams to streamline processes, provide business insights, and maximize execution outcomes.

Key Responsibilities

Lead the

implementation and execution of MCEM RoB

in the country, ensuring full alignment with the MCEM RoB RACI model and driving adoption across business segments. Own the

local landing and enablement of the Individual Accountability Planning (IAP)

for Managers, including coaching, communication, and education on tools and reporting frameworks. Manage the

communication framework and governance

for all MCEM RoB-related activities in the country. Prepare and consolidate

weekly country-level RoB outcome summaries

, aligned with regional (CEMA) MCEM templates. Ensure focus on critical business issues through structured RoB agendas and standardization (summaries, calendars, notes, follow-ups). Actively collaborate with Area and SubArea BPMs to provide and receive feedback on RoB execution and tool adoption. Recommend and implement

process simplifications

without compromising business outcomes; align local rhythms with MCEM RoB. Orchestrate and manage

Country Leadership Team meetings

(cadence, content, stakeholders, reporting) and ensure accountability on follow-ups. Provide business insights to support leadership decision-making and identify

growth and execution opportunities

. Support country-level

business planning, resource management

, and alignment with global strategies (e.g., MCAPS). Lead the implementation and tracking of

local strategic programs

, ensuring alignment with goals, proper communication, resource allocation, and timeline adherence. Drive the

development and execution of the Country Growth Plan

, ensuring cross-functional alignment and follow-through. Lead the

adoption of standard tools (MSXi, GSOC)

and retire legacy local reporting systems; champion tool standardization and process consistency. Track performance against business plans, support course correction, and influence execution effectiveness. Be the

point of contact for GSOC

, support its expansion, provide coaching, and manage escalations to Area owners.

Key Success Indicators

Full adoption of

MCEM RoB

and

IAP

for Managers across the country. Delivery of business planning (BP) outputs as per guidelines. On-time execution of strategic programs aligned with the business plan. 100% adoption of

standard toolsets (MSXi, GSOC)

.

Qualifications & Experience

Bachelor's degree in Business Administration, Strategy, Operations, or related field. 5-10 years of relevant experience in

business planning, operations, or program management

, preferably in a multinational or tech-driven environment. Strong knowledge of

Microsoft ecosystem tools

and methodologies (MCEM, MSXi, GSOC). Excellent analytical, project management, and stakeholder engagement skills. * Ability to manage cross-functional projects and influence across multiple levels of leadership.