Job Description

Position:Business Operations Manager EMEA

: Principal Accountabilities . Propose designs & development and maintenance of processes and tools to support interval & external customer service levels and operational KPIs are met . Provides technical support on set up & Implementation of new customer and services engagements . Provides timely communication and escalation issues and works resolutions . Support implementation and drive documentation and reporting of key metrics and results

Job Complexity ? Requires in-depth knowledge and experience ? Solves complex problems; takes a new perspective using existing solutions ? Works independently; receives minimal guidance ? Acts as a resource for colleagues with less experience ? Represents the level at which career may stabilize for many years or even until retirement ? Uses best practices and knowledge of internal or external business issues to improve products/services or processes ? Typically resolves complex problems or problems where precedent may not exist ? Often leads the work of project teams; may formally train junior staff ? Works independently

Experience / Education Typically requires a minimum of 8 years of related experience with a 4 year degree; or 6 years and an advanced degree; or equivalent experience.

Location:MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:Full time

Job Category:Business Support

R211788