Job Description

Position:Business Operations Manager EMEA

: Principal Accountabilities . Manages team, resources and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs. . Develops and implements service and team strategy plans and goals in collaboration with other teams/customers. . Talent development, coaching & training of team . Review business performance metrics, provides governance and resolution support . Implement and drive documentation and reporting of key metrics and results

Job Complexity ? Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s) ? Is accountable for the performance and results of a team within own discipline or function ? Adapts departmental plans and priorities to address resource and operational challenges ? Decisions are guided by policies, procedures and business plan; receives guidance from senior manager ? Provides technical guidance to employees, colleagues and/or customers ? Accountable for results of a small team ? Exercises limited management authority; sets employee performance objectives, conducts performance reviews and recommends pay actions ? Defines team operating standards and ensures essential procedures are followed based on knowledge of own discipline

Experience / Education Typically requires a minimum of 8 years of related experience with a 4 year degree; or 6 years and an advanced degree; or equivalent experience.

Location:MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:Full time

Job Category:Business Support

R211793