Job Description

Job Title

Business Development Officer / Holiday Homes

Short-Term Rentals / Holiday Homes (Airbnb & Booking Platforms)

Job Summary

We are seeking a proactive and customer-focused Guest Relations Officer / Admin to manage guest experiences across our short-term rental portfolio. The role is responsible for ensuring smooth check-ins and check-outs, handling guest communications, maintaining accurate records, and coordinating with internal teams to deliver an exceptional guest experience.

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Key Responsibilities

Guest Relations

Welcome guests and assist with check-in and check-out procedures. Ensure a smooth and pleasant arrival and departure experience for all guests. Handle guest inquiries, requests, and complaints promptly and professionally. Conduct courtesy calls and follow-ups to monitor guest satisfaction. Promote available facilities and services to enhance the guest experience.
Operations & Coordination

Coordinate with housekeeping, maintenance, and other departments to resolve issues and ensure service quality. Arrange guest requirements and special requests when needed. Ensure service standards are consistently met across all properties.
Administration & Systems

Maintain accurate guest profiles and update preferences in the system. Manage bookings and availability through online booking platforms. Use CRM / PMS systems (e.g., Hostaway, Avantio, or similar) to manage reservations and guest data. Ensure all records and reports are updated accurately and on time.
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Working Conditions

Working Days: Monday To Saturday Working Hours: Monday To Friday 9 to 6 Saturdays 10:00 AM to 4:00 PM Salary Range: AED 4,000 - 5,000
(depending on experience)

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Qualifications & Requirements

Experience & Knowledge

Previous experience in guest relations, reception, or customer service (hospitality or short-term rentals preferred). Hands-on experience with booking platforms such as Airbnb and Booking.com. Familiarity with CRM / Property Management Systems (Hostaway, Avantio, or similar). Strong understanding of short-term rental operations.
Skills & Competencies

Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. High emotional intelligence and a guest-centric mindset. Ability to manage multiple stakeholders simultaneously. Problem-solving skills with attention to detail.
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Personal Attributes

Client-focused and service-oriented Calm under pressure Highly organized and detail-oriented Professional, friendly, and reliable
Spoken Languages

English (Proficiency Level )

Other languages are a plus not Mondatory

Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month