Job Description

Job Summary:

You will be responsible for meeting assigned sales targets, expanding the customer base, and maintaining strong, long-term client relationships in your designated region. The role requires proactive market engagement, customer retention strategies, and a solid understanding of product applications and industry trends to ensure sustainable business growth in your region.

Key Responsibilities:

1. Sales Growth & Target Achievement

Achieve monthly, quarterly, and annual sales targets for assigned customers and regions.

Develop new business opportunities through prospecting, networking, and lead generation.

Manage the complete sales cycle from inquiry to order closure.

2. Customer Relationship Management

Conduct regular customer visits to maintain strong business relationships and ensure satisfaction.

Monitor customer activity, order patterns, and product requirements to sustain business share.

Address and resolve customer complaints in coordination with the Quality Control and Operations teams.

3. Account & Payment Management

Ensure timely follow-up on outstanding payments and coordinate with the finance department for collections.

Monitor finished goods inventory and ensure optimal stock levels to support customer demand.

4. Market Intelligence

Track competitor activities, pricing strategies, and product launches to provide actionable insights to management.

Identify potential areas for growth through market analysis and promotional initiatives.

5. Product & Development Support

Advise customers on new packaging innovations, sustainability trends, and design solutions.

Coordinate with the Product Development and Technical Teams for new product trials or customized solutions.

6. Reporting & Coordination

Submit weekly and monthly reports on sales performance, market developments, and customer feedback.

Support management initiatives and undertake additional assignments as directed by superiors.

Key Result Areas (KRAs):

Sales Target Achievement - Meet or exceed assigned monthly and annual sales targets

Customer Acquisition - Generate a minimum of 3 new active customers per quarter

Customer Retention - Maintain at least 90% of the existing customer base annually

Payment Collection - Ensure 100% adherence to credit and payment collection terms

Market Development - Identify and convert new opportunities in emerging sectors

Customer Satisfaction - Maintain customer satisfaction score above predefined benchmarks

Key Performance Indicators (KPIs):

Achievement of assigned sales revenue and profitability targets.

Number of new clients acquired per quarter.

Retention rate and growth of existing accounts.

On-time payment collection percentage.

Number of market visits and client interactions per month.

Volume of new product introductions and conversions.

Quality and timeliness of reports and feedback shared with management.

Education & Experience:

High School / Diploma / Bachelor's Degree in Business, Marketing, or related field.

3+ years of sales experience in the Printing & Packaging industry within the UAE (mandatory).

Proven track record in B2B sales, client servicing, and market development.

Valid UAE Light Vehicle Driving License (mandatory).

Core Competencies:

1. Sales & Marketing Acumen:

Deep understanding of sales principles, marketing strategies, negotiation, and customer engagement.

2. Customer Orientation:

Strong focus on customer satisfaction, service quality, and relationship building.

3. Communication Skills:

Excellent verbal and written communication; fluency in English required.

4. Analytical & Problem-Solving Ability:

Ability to analyze customer needs, market dynamics, and recommend effective solutions.

5. Team Collaboration:

Works effectively across departments to achieve organizational objectives.

6. Adaptability & Initiative:

Demonstrates agility in dynamic market conditions and takes proactive measures for improvement.

Behavioral Competencies

Professional integrity and accountability

Self-motivated with a result-oriented approach

Positive attitude and resilience under pressure

Strong interpersonal and networking skills

Commitment to continuous learning and market awareness

Job Types: Full-time, Permanent

Application Question(s):

Please name the industrial segments that you hold previous sales relationships or clientele base? Please name the Region in UAE that you have handled in your current or last role? Please share your salary expectations? Please share your notice period to join? Are you willing to relocate to the job location within UAE? What is you current visa status and expiry date?
Education:

High school or equivalent (Required)
Experience:

UAE market Printing & Packaging Sales/Business Development: 3 years (Required) UAE Sales & Business Development: 3 years (Preferred)
Language:

English (Required)
License/Certification:

* UAE Light Vehicle Driving License (Required)