Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani Travels and holidays is a market leader in delivering comprehensive travel and holiday related services in the UAE. Its services include corporate travel along with a wide range of local and international holiday packages.

Job Purpose

This role is responsible for the sourcing and relationship building of clients and ensuring that the transition process is as smooth as possible by liaising with all relevant internal stakeholders prior to signing agreements.

Job Responsibilities

Source leads using the internet, internal referrals, cold calling, in person.

• Create and present proposal and terms and conditions for prospective clients.
• Work with the customer to establish a common set of goals and objectives linked to the account plan with a focus on value creation, mutual ownership and execution.
• Maintain relationship with client even after signed agreement to ensure process is flowing smoothly.
• Assist Manager - Operations with the internal transition agreement process: Obtain agreement from Finance around payment terms, liaise with Legal for contract preparation, and liaise with Commercial for supplier agreements.
• Ensure all agreements are signed by client and internal parties for legal and audit purposes.
• Open a client account on the system for finance and the travel consultants to have access to their details for future bookings.
• Assist finance, with follow up of outstanding payments as and when necessary to ensure accurate reconciliation between system data and payments received.
• Implement credit policy for customers ensuring alignment with internal audit requirements.
• Deal with internal and external issues around new client complaints.

Job Requirements

Qualifications

• Bachelors Degree or equivalent

Experience

• At least 3-5 years\' experience in a similar role

Knowledge & Skills

• Excellent customer relationship building skills internal and external
• Target driven
• Knowledge of travel industry, travel products, competitors etc.
• Self-starter and proactive
• Excellent presentation skills
• Excellent negotiation skills
• Good analytical skills.

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.

Al Rostamani Group