Job Description

Overview of the role
The Business Analyst (Digital Product & Agile Delivery) serves as a bridge between business operations and digital delivery teams, translating functional needs into actionable digital requirements. This hybrid role combines traditional business analysis discipline capturing, documenting and validating business requirements with agile delivery techniques, including user story creation, customer journey mapping, and hypothesis-based testing. The role works closely with Digital Champions within each business function (Commercial, Finance, Operations, Collections etc) to ensure digital initiatives deliver measurable value while maintaining business continuity and alignment with the overall transformation roadmap.
What you will do

• Gather and Analyse Business Requirements - Conduct workshops with business teams and Digital Champions to capture needs, validate business rules, and prioritise features.

• Define Agile Artifacts (User Stories, Epics, Acceptance Criteria) - Convert approved business requirements into structured agile deliverables ready for development.

• Map and Redesign Customer Journeys - Document as-is and to-be journeys, identify pain points, and propose digital enhancements aligned with target operating model.

• Support Hypothesis-Driven Discovery - Frame business challenges as testable hypotheses; validate through data insights or customer testing before committing to build

• Collaborate with Delivery Pods and Digital Champions - Serve as liaison between business functions and technical teams; ensure clarity, alignment, and feedback loops during delivery

• Facilitate Testing and UAT Readiness - Prepare test scenarios, manage UAT execution, and ensure user acceptance before release

• Drive Continuous Improvement - Track post-release performance, capture lessons learned and feed them into backlog refinement and future sprints.

Skills Required