Job Description

Job Title Sales / Business Development

Experience

School Degree

Description

KEY RESPONSIBILITIES
The successful candidate will have demonstrated skills & experience in the following domains:
Level 2 Support:

• Provide daily support for the CS and CS Retail domain covering all dependent solutions including:
• Solve, track and report issues by communicating with Key Users and the Central EAS team
• Provide workaround solutions to minimize impacts on the business
• Prepare, organize, and coordinate test sessions (including non-regression) during release/maintenance cycles
• Act as a bridge between business teams (e-g: Business Process Integrators, Commercial teams) and technical teams
• Be the point of contact for L3 Teams managing CS-related solutions at the Group Level
• Animate the Key User community, communicating through our internal social network (Yammer), and ensure knowledge is well spread across our business users
• Develop and update appropriate documentation (user guides, video, e-learning)
• Provide training to Key Users through on-site or virtual sessions

Projects:

• Participate in CS-related deployments to MEIA entities with the Central EAS and Local IT teams
• Assist in the definition of project scope, objectives, planning and del,iverables
• Prepare and perform fit/gap analyses
• Prepare, organize, and coordinate test sessions during projects & regional deployment of the solution
• Support Central the EAS team in coordinating with Key-users through different phases in the CS implementation cycle

DIMENSION:

• Geographical area under responsibility: UAE, KSA, India, South Africa, Kuwait, and Turkey

JOB PROFILE
Education:

• Degree holder preferably in Computer Science, Software Engineering, or other related disciplines

Required experience:

• In-depth knowledge of CS-related concepts flows, and terminology: retail and wholesale repair flows (registration, diagnostics, service order management, cost estimating, technical processes incl. quality control, billing, logistics); spare parts & supply chain management
• Recognized and successful application support experiences at least 5 years, specifically in Customer Service domains, preferably in the Luxury sector (watches, jewelry, leather goods)
• Experience in SAP ECC CS, PM, and SD modules is a must
• Experience in SAP ECC (key modules like RB, LE, MM, OTC/P2P, BI Earth) is a plus
• Knowledge of the Retail environment is a strong plus
• Good understanding of Microsoft products such as Excel, Office, etc.
• Knowledge of Agile methodology a plus

Personal skills:

• Self-motivated, disciplined, with excellent interpersonal skills
• Excellent communication, client-facing skills, workaround identification, problem-solving, active listening, time management, and interpersonal skills are required
• Must have a demonstrated hands-on approach and success in working in a team-based environment
• Ability to thrive in a dynamic, fast-paced work environment with competing priorities
• Capability to teach and train
• Experience in supporting MEIA markets is a plus
• Fluent written and spoken English is a must, Arabic is a plus
• Willing to travel on occasion across the Region and further afield

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