Job Description

We are seeking a highly analytical and detail-oriented

Business Analyst

to serve as the vital link between business stakeholders and technical teams. The ideal candidate will play a critical role in eliciting, analyzing, and documenting business requirements and ensuring their accurate translation into functional and technical specifications. This role is instrumental in supporting the customization and optimization of business systems including

Zoho applications

,

Learning Management Systems (LMS)

, and

Accounting platforms

.

Key Responsibilities

Requirement Gathering & Analysis

+ Conduct in-depth requirement gathering workshops with business users across functions.
+ Translate business needs into comprehensive

Business Requirement Documents (BRDs)

.
+ Validate requirements for clarity, completeness, consistency, and feasibility.

Solution Design Support

+ Work closely with the

Technical Lead

,

Developers

, and

Solution Architect

to co-create

Functional Specifications Documents (FSDs)

and

Technical Specification Documents (TSDs)

.
+ Ensure alignment between business expectations and technical design.
+ Identify gaps, edge cases, and missing scenarios not foreseen by users.

Testing & Validation

+ Define and document

test scenarios

,

test cases

, and

acceptance criteria

for both

Functional Testing

and

User Acceptance Testing (UAT)

.
+ Participate in system validation to ensure all business requirements have been translated correctly into system features.
+ Coordinate UAT sessions, document feedback, and assist in issue resolution.

Stakeholder Communication

+ Act as the liaison between end users and the development team, ensuring continuous alignment and clarity.
+ Facilitate stakeholder reviews and ensure sign-off at each critical stage.

Continuous Improvement

+ Evaluate and suggest process enhancements based on usage data and feedback.
+ Stay abreast of Zoho capabilities, LMS trends, and emerging best practices.

Requirements

Required Competencies

Strong analytical and problem-solving skills with meticulous attention to detail. Ability to convert vague user input structured, testable requirements. Excellent documentation and technical writing capabilities. Strong interpersonal and communication skills to interact with cross-functional teams. Proactive mindset with a strong sense of ownership and accountability. Ability to think both functionally and technically.

Technical Skills & Tools

Proficiency in requirement documentation tools (e.g., Confluence, MS Word, Lucidchart). Working knowledge of

Zoho Creator, Zoho CRM, Zoho Books

, or other Zoho Suite products. Experience or familiarity with

Deluge scripting

or other

Zoho programming

languages is a significant advantage. Familiarity with JavaScript and one other programming language(Python,Java,C++,etc.) is required. Exposure to Learning Management Systems (e.g., Moodle, TalentLMS) and Accounting Software. Understanding of SDLC, Agile, and Waterfall methodologies.

Educational Qualifications

Bachelor's degree in

Information Technology

,

Computer Science

,

Business Administration

, or related field. MBA in Business Analytics, Information Systems, Program Management or Data Analytics is required

Experience Required

3 to 6 years

of proven experience as a

Business Analyst

, ideally in mid-sized to enterprise-grade transformation projects. Hands-on experience with

Zoho Platform customizations/configurations

. Prior involvement in system implementation lifecycle, including business requirements definition, solution design, testing, and deployment. Experience interfacing between business stakeholders and technical teams.

Preferred Certifications (optional but advantageous)

Zoho Creator/CRM Certified Developer or Administrator Certified Business Analysis Professional (CBAP) or PMI-PBA * Agile/Scrum certifications