Job Description

House of Enspa is seeking a motivated Branch Supervisor to oversee daily operations and ensure exceptional customer service at our branch. This role requires strong leadership, organizational skills, and the ability to maintain smooth functioning across front desk, back office, and client service areas.

Key Responsibilities

Supervise front desk operations, ensuring accurate communication, appointment scheduling, and cash handling. Manage client bookings, reconfirmations, and follow?ups using the branch's booking system. Oversee reception staff and therapists, ensuring adherence to SOPs and service standards. Handle customer queries, complaints, and feedback with professionalism and empathy. Monitor retail promotions, loyalty programs, and membership offers. Ensure compliance with hygiene, safety, and legal requirements. Support the Branch Manager in staff scheduling, inventory management, and cost control. Prepare daily and weekly reports on staff performance, client satisfaction, and operational efficiency. Maintain branch ambience, branding, and customer experience standards. Assume responsibility for smooth branch operations in the absence of the Branch Manager.
Essential Skills & Competencies

Excellent customer service and multi?tasking abilities. Strong interpersonal and communication skills. Attention to detail and accuracy in operations. Ability to lead teams, resolve conflicts, and motivate staff. Prior experience in handling multiple telephone lines and managing client bookings. Flexibility to work under a dynamic schedule.
Qualifications & Experience

Bachelor's degree preferred. 5-7 years of experience in a supervisory role within hospitality, spa, or retail operations. Proven ability to manage staff and deliver high standards of customer service.
Job Types: Full-time, Permanent

Pay: AED6,000.00 - AED7,000.00 per month