Branch Manager
Kuwait, Kuwait
Job Description
& Specification:
Branch tasks
The main task of the branches is to rent cars in an efficient way whereby strictly adhering to
the service guidelines.
A branch manager who usually reports to the operations manager will
supervise at least two rental sales agents which are working in shifts (depending
on the opening hours) to serve the customers. Larger rental locations will
have a branch supervisor who assists the station manager in addition.
Cleaners and drivers.
Everybody in the branch except for cleaners and drivers will work on the same daily tasks which are explained below:
Support customer acquisition by advising customers of corporate programs, loyalty
programs
Collaborate with headquarter sales management (collect leads)
Sell insurances, up-sells, and additional extras
The main task of the branches is to rent cars in an efficient way whereby strictly adhering to
the service guidelines.
A branch manager who usually reports to the operations manager will
supervise at least two rental sales agents which are working in shifts (depending
on the opening hours) to serve the customers. Larger rental locations will
have a branch supervisor who assists the station manager in addition.
Cleaners and drivers.
Everybody in the branch except for cleaners and drivers will work on the same daily tasks which are explained below:
- Fleet management
Fleet planning for the own branch office by checking number of reservations, requested vehicle groups and available cars / cars to be returned
Fleet planning for high and low seasons (stop sell, on request)
Report cars for sale to the headquarters
Follow fleet managers instructions for car repairs and maintenance - Daily Operations
Create reservations
Create rental agreements
Coordinate deliveries and collections
Monitor of “open” rental agreements, cars to be returned
Take care of long-term / monthly rentals
Daily fleet check
Close rental agreements / producing invoices (if not handled centrally by HQ) - Customer service / sales
Create offers
Take care of customer’s problems, requests, etc.
Advise customers (vehicle types, GPS systems, prices, terms & conditions, etc.)
Handle customer complaints
Support customer acquisition by advising customers of corporate programs, loyalty
programs
Collaborate with headquarter sales management (collect leads)
Sell insurances, up-sells, and additional extras
- Branch organization
Make sure everything is clean and tidy
Adhere to the individual operational procedures of the country / branch
Attend to the corporate identity - Vehicle management
Take care vehicles are clean and all equipment is in the car
Manage deliveries / collections proper and in time
Make sure vehicles are checked carefully for damages, missing parts, fuel level - Human Resources Management (in particular for Branch Manager)
Communicate new information or procedures to the team.
Organize and plan effective staff attendance (shift plan).
Select personnel according to Company requirements
Show leadership, motivate branch employees, define branch and individual targets,
identify “high potentials” - Controlling (in particular for Branch Manager)
Monitor KPI’s, e.g., utilization, check-outs / employee, RPD’s, incremental sales, costs per turnaround, etc.
Monitor competition in the area (check pricing)
Plan the budget for the branch in coordination with HQ, financial management
Handle cashbox, check and sign invoices (if not handled centrally via the HQ)
Skills :
- Microsoft Office : Professional
Languages:
- English : Excellent
Job Details
Country:
KUWAIT
City:
Kuwait
Job Type:
Full Time
Industry:
Fleet / Transportation,
Salary From:
390
Salary To:
450
Gender:
Salary Negotiable:
No
Age From:
25
Age To:
35
Experience:
6 - 10 Years
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Job Detail
-
Job IdJD1441544
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
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Job LocationKuwait, Kuwait
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EducationNot mentioned