Job Description

Our client, a well-established Beauty Salon is looking for an experienced Branch Manager for their Dubai division. :

• Leading the Branch's financial results.
• Managing day to day operations of the salon, maintaining stock inventories, record keeping and payroll management.
• Determining appropriate marketing strategies and guiding business to boost bookings.
• Liaise with Marketing Team to develop marketing strategy and ensure a consistent image is being portrayed.
• Maintaining high customer service levels and ensuring all complaints are dealt with promptly and efficiently and in confidence, initiating corrective actions if required.
• Analyzing monthly KPIs to create work schedules to ensure business targets and sales are being met.
• Maintaining and updating all necessary internal and external signage and promotional literature.
• Maintaining fresh, effective methods to consistently retain and grow customer base
• Supervising staff and assuring branch staff are adhering to company rules & service procedures.
• Identify and prioritize guest needs and determine products or service to meet those needs.
• Handle guests' complaints, solve it on the spot.
• Create process improvement teams by setting targets.
• Check the work process in each branch - section wise (Receptionist, nail techs, grooming etc.)
• Check detail of products like manufacturing & expiry dates, ingredients etc.
• Check the cleanliness of the branches, utensils & equipment's being used for services, surrounding environments are clean.
• Health & hygiene awareness to be given to staff in monthly meetings.
• The health of the staff should be taken into consideration; any staff noted with contagious diseases should be isolated quickly to prevent the outbreak of the disease.
• Manages & supports the efforts by planning, training, and providing resources to the team.
• Integrate management to bring changes for improvement in daily process management. After improvements standardization takes place.
• Evaluate progress against plan and adjust as needed.
• Provide constant employee awareness and feedback. Establish an employee reward/ recognition process.

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** Requirements:

• Proven work experience as a Branch Manager or relevant role.
• Bachelor's in Business Management or relevant field.
• Controlling beauty salon.
• Managing staff time line.
• Consumable stock management.
• Maintain Beauty equipment.
• Motivate the team
• Must be a self-starter and independent
• Logical thinker and problem solver
• Excellent organizational skills
• Good verbal and written communication skills

Job Types: Full-time, Permanent Salary: AED8,000.00 - AED10,000.00 per month Experience:

• UAE - Beauty Salon: 4 years (Required)
• Branch Manager - Salon: 4 years (Required)