Overview: Faced with ever growing security threats from terrorism and international crime, together with the escalated focus on pandemics and health risks, governments are investing in new digital ways of working to protect their borders whilst improving operational efficiency. At the same time, governments are looking at how they can open up their borders in a safe way to improve national prosperity by promoting trade and tourism into their country. Travelers are demanding a safe and seamless travel experience and we need to find new ways to enable the easy movement of goods worldwide. The border of the future will be seamless yet secure. It will be a highly effective and agile, digital and integrated border with decisions made well in advance of the border.
SITA\xe2\x80\x99s Border Management business, SITA AT BORDERS, is a market leader in Border Management solutions, working with over 70 countries worldwide, with in-depth knowledge and expertise of both border operations and the international travel industry.
We are the world\xe2\x80\x99s leading provider of Advance Passenger Processing (APP) / iAPI solutions, and together with API/PNR services our gateways are connected to over 600 airlines.
We uniquely have an end-to-end border management capability and today our solutions process more than 2 billion travelers each year. We differentiate ourselves through our industry expertise and relationships.
The role of Borders General Manager \xe2\x80\x93 (Location: Qatar), is a key role to support our growth and the smooth delivery of services to the Qatar government, who have been a customer for a number of years and collaborate with the Sales and Business development team to extend the service to other government agencies involved in Borders domain.
What you will do
The key responsibilities of the individual will include:

• Development of strong relationships with key customer stakeholders and overall customer satisfaction.
• Management of the financial P&L of the business we have with Qatar government and driving business growth, working with the Account Manager and the Business Development Manager.
• Accountability for both the successful delivery of customer projects and the operational service we provide to Qatar government, working closely with our global delivery and operations teams.
• Leadership of the Qatar based teams that provide services to Qatar Government.
• Positioning SITA as a thought leader and innovator in border management with the customer, and ultimately their partner of choice.
• Identification of new business opportunities in collaboration with Sales and Business Development
• Organization of customer co-innovation workshops with different internal stakeholders
• Providing support, as required, to other customer engagements in the region and globally sometimes.

Qualifications: