Job Description

We are looking for a

sharp, detail-oriented Customer Service & Field Operations Coordinator

who can manage chats and handle daily operations with precision.

This is NOT a standard customer service job.

It requires

speed, accuracy, and strong operational thinking

.

Key Responsibilities

- Customer Chat & Bookings

Handle client inquiries quickly and professionally Share service details, prices, durations, and offers Recommend services and convert inquiries into confirmed bookings Manage rescheduling, cancellations, and follow-ups Handle complaints calmly and respectfully

Operational Coordination

Assign technicians based on availability, skill, and timing Assign drivers for pick-ups and drop-offs based on schedule Ensure appointments move through the correct workflow stages Update appointment status in real-time Track delays and inform customers immediately Maintain buffer times and avoid scheduling conflicts

Daily Workflow Management

Monitor the day's appointments Identify jobs needing immediate action Follow up with technicians and drivers Keep all appointment details clean, accurate, and updated Maintain a smooth operational flow throughout the day

Requirements

- Essential Skills

Excellent written English (fast, clear typing) High attention to detail Ability to follow structured processes without shortcuts Fast decision-making under pressure Ability to multitask efficiently Strong sense of timing and basic understanding of Dubai areas Comfortable working with digital tools and structured systems

- Preferred Experience

Dispatch, logistics coordination, delivery/vehicle routing Appointment scheduling (clinics, services, etc.) Customer chat or booking roles High-volume, time-sensitive environments

Personality Fit

Calm and steady under pressure Organized and structured Quick thinker Reliable and consistent Not easily overwhelmed Focused and disciplined Comfortable with repetitive yet critical tasks

Work Schedule

6 days/week Morning and evening shifts Ability to work weekends and peak hours Full-time, on-site (Al Quoz 1)

What We Offer

Stable, long-term role Opportunity to grow into senior operations positions Supportive environment Training and skill development Performance incentives

About Us

Nooora Beauty Concierge is one of Dubai's fastest-growing on-demand beauty service brands. We operate a fast-paced, system-driven field service model with live technician routing, scheduled appointments, and real-time customer interaction.

Job Types: Full-time, Permanent

Pay: AED4,000.00 - AED5,000.00 per month