Body Shop Manager
Dubai, United Arab Emirates
Job Description
This role is responsible for overseeing all aspects of luxury auto body repair services including client acquisition & retention, and running operations smoothly.
- Meet and greet customers, establish rapport, handle customer inquiries and troubleshoot, provide scheduling / status updates to customers.
- Estimate cost and price of needed vehicle repairs and to train team members in this ability.
- Communicate with financial services companies during the estimating process to ensure coverage of all necessary repairs.
- Maintain quality control on Body Shop repairs.
- Develop competitive price structure for the business.
- Analyze profit-and-loss status and to price and plan jobs accordingly.
- Establish and maintain an accurate and accessible set of Body Shop records.
- Ensuring that all work is performed in accordance with state regulations and industry standards.
- Maintaining relationships with insurance companies in order to settle claims quickly and fairly.
- Reviewing estimates prepared by estimators to ensure that they are reasonable and within industry standards.
- Managing the daily operations of the body shop, including training, scheduling, and overseeing staff members.
- Managing a team of technicians and other employees to ensure that they are performing their jobs efficiently and effectively.
- Ensuring that all vehicles are repaired within time frames specified by insurers or by state law.
- Ensuring that all repairs are done at reasonable costs, that quality control standards are met 100%, and that customer satisfaction is maintained.
- Estimating costs of repairs to be sure that the price is fair for both the shop and the customer.
- Key provider of statistical analysis of business projection. Preparing periodic reports, budgets / business plans and financial reports as per business needs.
- Knowledge of federal, provincial, and local regulations pertaining to hazardous waste, emissions, and team members' health and safety.
- Knowledge of new models and product improvements based on technical services bulletins, etc.
- Knowledge of warranty guidelines and ability to relate warranty guidelines to warranty repair.
- Knowledge of the preparation, processing, and interpretation of repair orders.
- Knowledge of automotive systems and repair techniques (manufacturing, paint finishes).
- Dubai: Reliably commute or planning to relocate before starting work (Preferred)
- in same field: 10 years (Required)
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Job Detail
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Job IdJD1545943
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned