Bilingual Technical Support Specialist
???????, C, EG, United Arab Emirates
Job Description
Requirements and responsibilities
Bilingual Support Specialist
Responsible for supporting stores with Level 1 IT-related problems as well as Triage non-IT issues to the appropriate department.
Primary Responsibilities:
Serve as the first point of contact for stores seeking assistance raised by phone, email and/or through a ticket Triage specific concerns related to other teams/department Troubleshoot software, hardware and basic network issues over the phone Follow-up and update end user/store on status of ticket and or resolution Document incidents, problems and troubleshooting steps taken and comments in a ticketing management system Schedule service technicians for any onsite technical support/repairs needed Direct unresolved issues to the next level of support (IT operations-technical support team)
Qualifications and competencies:
Minimum 2 years experience as a Customer Service or Helpdesk agent Bilingual: French & English (written and spoken) Proven abilities in PC configuration Knowledge of Windows 10, and Google related applications (Google Mail, Google Docs, Google Drive, etc) Knowledge of Apple related Hardware General PC troubleshooting and repair knowledge Proven communication and customer service skills Ability to work in a fast-paced environment and adapt to change * Experience in retail considered an asset
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Job Detail
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Job IdJD2161534
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job Location???????, C, EG, United Arab Emirates
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EducationNot mentioned