Job Description

Roles and responsibilities

1. Bicycle Maintenance & Repair

Perform diagnostics, routine maintenance, and repairs on a variety of bicycles (road, mountain, hybrid, electric, kids' bikes, etc.). Assemble new bikes as per manufacturer specifications and company standards. Conduct safety inspections and ensure all bikes meet quality and safety standards before delivery to the customer.

2. Customer Service

Engage with customers to understand service needs and provide technical advice or recommendations. Explain repairs or maintenance performed in a clear, professional manner. Ensure timely completion of services and follow up with customers where needed.

3. Workshop Operations

Maintain a clean, organized, well-stocked workshop and request supplies when needed. Ensure tools and equipment are well-maintained and used safely. Track service requests, repair history, and inventory of spare parts using internal systems.

4. Product Knowledge & Sales Support

Stay updated on the latest bike technologies, trends, and tools. Assist sales staff with technical queries and bike fittings as required. o Support the promotion of service packages and maintenance plans to customers. 5. Safety & Compliance Adhere to all health and safety standards during repair and assembly tasks. Ensure all work complies with Adventure HQ's policies, SOPs, and manufacturer guidelines

5. Safety & Compliance

Adhere to all health and safety standards during repair and assembly tasks. Ensure all work complies with Adventure HQ's policies, SOPs, and manufacturer guidelines.

Qualifications

o

High school diploma or equivalent; technical certifications in bicycle maintenance preferred. Minimum 2-3 years of hands-on experience as a bike mechanic or in a similar technical role. Experience with a wide range of bikes including electric and performance models is a plus. Good problem-solving and organizational skills. Strong communication and customer service skills.

Working Conditions

Workshop environment with moderate physical activity. May require lifting bikes and parts up to 25-30 kg. Occasional work during weekends, public holidays, or extended hours may be necessary to meet customer demands.
Job Types: Full-time, Permanent