Job Description

Job title
BI Manager - Customer Experience
Ref #
225516
Location
Qatar - Doha
Job family
Corporate & Commercial
Closing date: 31-Aug-2025

About the role:

As the CXBI Manager, you will execute the CXBI strategy for Customer Experience. Reporting to the EDA team, your focus will be on initiatives that enhance customer intelligence and improve business performance. You will collaborate across teams to identify opportunities, implement solutions, and evolve our customer experience framework.

Key Responsibilities

Provide operational subject matter expertise to CXBI leadership to revise strategy. Oversee the development and delivery of insightful dashboards for customer experience on a regular and as-needed basis to translate data into actionable insights. Communicate effectively between the CXBI team and stakeholders regarding requirements gathering to clarify deliverables and objectives. Provide updated information on best practices in the market and industry to facilitate benchmarking processes and implementation. Act as a subject matter expert between the business and CXBI to optimize outcomes by addressing performance trends, improvement opportunities, concerns, and daily queries. Collaborate with the line manager to structure and execute CXBI projects, prioritize tasks, and allocate resources according to project complexity, volume, impact, and cost/revenue ratio to ensure efficiency and resource maximization. Analyze, measure, and document individual performance of all implemented actions and overall business performance trends. Perform other department duties related to his / her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.


Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.


Together, everything is possible.

Qualifications

About you:

Bachelor's Degree or Equivalent with Minimum 6 years of job-related experience Experience in a similar role with a focus on PowerBi or Alteryx. Proven experience in managing a team of data analysts or business intelligence professionals. Experience in deriving insights from data and submitting actionable recommendations to management. Experience working on projects concentrating on digital transformation, continuous improvement, and enhancements is essential for this role. Excellent written and verbal communication skills, with the ability to effectively interact with employees at all levels in the organization. Experience in the Airlines Customer Experience Department or Customer Insights would be preferred.

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to Apply

If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.



So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=225516