Job Description

Job Title Bellboy

Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
Maintain effective communication with all related departments to ensure smooth service delivery
Maintain an up to date knowledge of the hotel and local services
Maintain awareness of guest profile through Opera guest profile system
Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
Deliver morning newspapers to rooms
Deliver guest messages and other deliveries immediately without delay in a professional manner
Ensure concierge desk and store room is clean tidy and well organized

Skills

Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Knowledge & Competencies

The ideal candidate will be customer driven with a courteous, helpful, proactive and 'switched on' personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies:

Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork

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