Bell Service Agent At Intercontinental Ras Al Khaimah Mina Al Arab Resort & Spa
Ras al-Khaimah, United Arab Emirates
Job Description
First impressions count. To get our guests\xe2\x80\x99 memorable experiences off to an unforgettable start, we\xe2\x80\x99re looking for a Bell Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:
Every day is different, but you\xe2\x80\x99ll mostly be:
- Assist arriving and departing guests by opening and closing car and taxi doors
- Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
- Guide the guest to the Front Desk and Adhere to guest check-in and check-out procedures prepare baggage handling and escort the guests accordingly
- Provide guest services and guidance, information about the hotel facilities and services
- Assist with heavy packages, coats, suitcase
- Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning
- Keep the baggage room clean and in order before going off duty on each shift
- Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain
- Maintains high standards of behaviour and appearance and attitude as expected in an IHG Brand
What We need from you:
- Communication skills \xe2\x80\x93 guests and colleagues will need to come to you with concerns as well as compliments, so you\xe2\x80\x99ll be easy to talk to
- Fluency in the English language - extra language skills would be great, but not essential.
- Your Time management skills will be important to know how to prioritize tasks under pressure.
- Your outgoing personality is important in order to help our guests and create memorable moments.
- Flexibility - night, weekend and holiday shifts are all part of the job.
- Experience - ideally, you\xe2\x80\x99ll have spent at least one year in a similar position in a 5 star property
- You\xe2\x80\x99ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
- Ability to work independently and within a team environment.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life \xe2\x80\x93 including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well \xe2\x80\x93 both inside and outside of work \xe2\x80\x93 and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you\xe2\x80\x99ll become part of our ever-growing global family. At IHG, we\xe2\x80\x99ve made a promise. As one of the world\xe2\x80\x99s leading hotel groups, we\xe2\x80\x99re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected \xe2\x80\x93 wherever they are in the world. Want to be part of the journey? As the world\xe2\x80\x99s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental\xc2\xae\xef\xb8\x8f brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you\xe2\x80\x99d like to embrace a world of opportunities, we\xe2\x80\x99d like to welcome you to the world\xe2\x80\x99s most international luxury hotel brand. Let\xe2\x80\x99s Go Further Together. Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.
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Job Detail
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Job IdJD1622982
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRas al-Khaimah, United Arab Emirates
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EducationNot mentioned