Job Description

Company Description
SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it's avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals - you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

As the Bell Captain at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will lead the bell team to deliver a seamless, stylish, and memorable arrival and departure experience for all guests. You will supervise luggage handling, guest assistance, and team coordination while reflecting the bold, playful, and sophisticated SO/ brand identity.
Key Responsibilities:

• Lead, supervise, and coordinate the bell team to ensure efficient and courteous service.
• Greet and welcome guests warmly upon arrival and assist with luggage handling, escorting to rooms with attention to detail.
• Manage guest check-in and check-out assistance, ensuring a smooth and memorable experience.
• Ensure the bell desk and lobby area are organized, clean, and presentable at all times.
• Coordinate with front office, housekeeping, and concierge teams to meet guest needs and special requests.
• Supervise luggage storage, handling, and transportation to maintain security and accuracy.
• Train, mentor, and motivate bell staff, ensuring high standards of service and professionalism.
• Monitor bell team performance and provide feedback to enhance guest experience and operational efficiency.
• Assist guests with transportation arrangements, valet services, and local information.
• Handle guest inquiries, concerns, or complaints promptly and escalate when necessary.
• Ensure adherence to health, safety, and hygiene standards in all bell operations.
• Maintain records of lost and found items and coordinate the return process to guests.
• Support management in scheduling, staffing, and workflow planning for the bell team.
• Uphold SO/ brand standards in appearance, service, and guest interaction at all times.

Qualifications

• Previous experience in a supervisory role within guest services, bell, or concierge operations, preferably in luxury hotels or resorts.
• Strong leadership, team management, and interpersonal skills.
• Excellent guest service orientation with problem-solving and conflict resolution abilities.
• Knowledge of hotel operations, luggage handling procedures, and guest assistance protocols.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks.
• Professional appearance, confident demeanor, and alignment with SO/ brand style.
• Physical ability to handle luggage and support team activities as required.
• Fluency in English; additional languages are an advantage.
• Knowledge of local area, attractions, and transportation options is a plus.

Additional Information
What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Skills Required