Bell Captain

Dubai, United Arab Emirates

https://www.mncjobsgulf.com/company/fairmont

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Job Description

Company Description
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids Club.

In charge of supervising bell desk, valet, transportation and airport operations
Ensure all deliveries are recorded and documented.
Ensure deliveries are completed in a proper, courteous and timely manner
Communicate effectively both verbally and in writing to provide clear direction and information to heartists in performing their tasks.
Train bell service heartists so that they have the necessary skills to perform their duties with the maximum efficiency.
Ensure the equipment are cleaned and maintained on a daily basis.
Assist guests with transportation by liaising with our transportation and airport team.
Ensure the areas are kept clean and stocked with supplies at all times, including public spaces.
Assist other departments as needed (i.e. housekeeping, valet, Business-Center, etc.)
Maintain a safe working environment. Report and correct if possible, any unsafe acts or conditions.
Answer and assist with inquiries, in person and on the phone, providing information on the hotel and local area to guests.
Market and up-sell hotel rooms, facilities, and amenities whenever possible.
Schedule the weekly bell desk staff operation as well as their breaks
Respond to queries positively.
Follow department policies, procedures and service standards, including all safety policies
Report Lost & Found items.
Perform other related duties as assigned or requested

Qualifications

Excellent written and verbal communication, interpersonal and leadership skills
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Fluency in English, secondary language preferred
Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry
Must have the ability to handle a multitude of tasks and Guest requests
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Knowledge of Opera Property Management System an asset
Ability to work cohesively with fellow heartists as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times