ADMIN AND GENERAL Responsibilities:

• Greeting and welcoming customers in a friendly and professional manner.
• Book and confirm appointments via phone and email.
• Update clients upon their upcoming appointments
• Process transactions (cash and credit cards) and issue receipts

Count money in cash register at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.

• Receive payments from clients and track all transactions on a daily manner
• Book all appropriate appointments / via log book
• Track all customers and report to saloon managers/partners about progress
• Update salon managers/partners about weekly progress of the business
• Offer beverages and chat with clients who are in the waiting area.
• Answering telephone calls, delivering messages, greeting employees and visitors
• General Salon management by maintaining and ordering salon products as per the requirement. (After management approval)
• Arrange for regular maintenance services for all equipment.
• Maintain staff records and working schedules.(Daily update on Duty Roster)
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Inform clients about new services and discounts.
• Update client records with contact and billing details, appointments and services offered
• Performing administrative tasks such as filing, updating records, and logging transactions
• Take customer photos of outcomes/ nails etc. and post on social media handle
• Keep social media handle updated from time to time for marketing purposes

OTHER Responsibilities:

• Invite prospective clients to visit the salon
• Update media of Instagram page on a daily basis ( Takin pictures of clients outcome) , and posting it on social media
• Create Appropriate media for social media publishing (ex:deal of the day) / responsible for forwarding it to all clientele
• Produce ads for Instagram page / Get approval from manager before posting on online platform

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