Job Description

Overview of the role:
The Beauty Advisor is primarily responsible for selling products through courteous, friendly, caring, efficient service and accurate on time execution of merchandise display and promotion. They should exhibit full product knowledge to engage and satisfy customers that will impact sales and ultimately drive business growth.
What you will do:

• Recommend appropriate products and provides information highlighting the Features, Advantages and Benefits to the customers.
• Assist in locating, selecting and purchasing desired products based on preferred brand, variant and colour of the customer.
• Utilize appropriate selling techniques such as suggestive selling, upselling and cross selling to increase ATV (Average Transaction Value)
• Monitor availability of GOBE products.
• Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages and pilferages.
• Monitor and updates reports on product shelf life.
• Ensure products on display are replenished as needed with complete shelf tag price, price tags.
• Maintain cleanliness and orderliness of the assigned area.
• Complie with all set customer service standards (e.g. Smile and Greet, Offers Basket etc.)
• Attend to all customer queries and needs.
• Resolve customer complaints guided by set customer service standards and within scope of control.
• Prepare and sets up store promotion by utilizing Marketing Collaterals to effectively communicate store promotions
• Monitor weekly price changes and updates shelf / price tags as needed.
• Timely display of all products following set planograms and guidelines for a specified duration.
• Accomplish MFP and PDP on time.
• Participate and implement agreed EES action plans
• Strictly comply with set company policies and procedures especially on attendance, punctuality and code of conduct and set grooming standards.

Skills Required