Job Description

Job Summary
As a Advisor you are the face of the brand and the first point of contact with the customer.
With product knowledge and high service standards you assist the customer with finding the product or service that is perfect for them and deliver a unique beauty experience.
Responsibilities
You will be responsible for driving sales within your outlet and working as a team to hit sales targets.
Master Category Knowledge

• Have a full understanding of the brand, skin, Skin care products and services
• Attend, engage and participate in all brand training and implement afterwards
• Monitor Icon/focused products on a daily basis
• Be aware of competitor's products and activity in the market
• Have detailed knowledge and awareness of the skincare market

Execute Business & Operations

• Be accountable for achievement of personal targets
• Complete all personal sales report and assignments on time
• Be aware of and follow store rules and regulations
• Closely monitor stock levels and report stock shortages and expiries
• Assists the line manager in all aspects of the business and follow company procedures
• Prepare well for events /launches/activity/animations on pharmacy floor
• Maintaining the counter quality and merchandising

Drive Selling

• Build and maintain customer relationships and create customer loyalty
• Maximise sales and achieve sales target
• Make appropriate, personalised service based on customer needs
• Have a strong focus on link selling, cross selling and the recruitment of new customers
• Demonstrate usage and benefits of various products and provide beauty, care and daily life advise
• Assist customers by finding substitutions for returned merchandise and/or out of stock items
• Regularly communicate Retail and KPI achievement updates to line manager
• SMART sampling

Service Attitude

• Show passion for people and products
• Ensures customer communication standards are met
• Complete all necessary steps to ensure customer satisfaction
• Follow grooming guidelines to promote brand image
• Confidence when dealing with customers
• Closes sales and Celebrate
• Achieve results with integrity

Education & Experience

• Bachelor Degree- Diploma
• 2-5+ years experience in sales/ retail and customer service preferably in the pharmacy field

Required Skills

• Positive Attitude
• Passion
• Beauty Sense
• Product Knowledge
• Customer Centric Approach
• Communication Skills & Story Telling
• Selling Skills
• Arabic is a must + English

Specialist knowledge

• Selling Skills
• Worked towards achieving target

Skills Required