Barista

United Arab Emirates, United Arab Emirates

Job Description

About the role:

As an Airport Lounge Barista, you will be responsible for providing exceptional coffee and beverage service to passengers and

visitors in the airport lounge. You will work in a fast-paced environment, interacting with diverse customers, and ensuring that

their coffee experience is of the highest quality. Your primary focus will be on preparing and serving a variety of coffee-based

beverages, maintaining cleanliness and hygiene standards, and delivering excellent customer service.

Responsibilities:
  • Coffee Preparation:
  • Expertly prepare and serve a wide range of coffee beverages, including espresso, cappuccinos, lattes, macchiatos, and specialty drinks, according to customer preferences and established recipes.
  • Ensure consistent taste, presentation, and quality.
  • Beverage Service:
  • Take orders from customers and provide recommendations based on their preferences.
  • Serve beverages promptly, ensuring accuracy and attention to detail.
  • Handle special requests or modifications professionally and efficiently.
  • Customer Service:
  • Create a warm, welcoming, and friendly atmosphere for passengers and visitors.
  • Greet customers, answer questions about menu items, and offer suggestions.
  • Provide outstanding customer service by addressing concerns, resolving issues, and ensuring customer satisfaction.
  • Escalate all complaints to a supervisor or manager on duty and record in the logbook/DMR.
  • Cash Handling and Point of Sale (POS) Operations:
  • Accurately process customer payments, operate cash registers or POS systems, and maintain proper cash handling procedures.
  • Handle transactions efficiently, including cash, credit/debit cards, or mobile payments.
  • Cleanliness and Hygiene:
  • Maintain a clean and organized work area, including the coffee bar, espresso machines, and brewing equipment.
  • Adhere to health and safety standards, ensuring all food handling and preparation areas are sanitary.
  • Clean and sanitize utensils, cups, and other equipment regularly.
  • Follow the monthly and daily maintenance schedule as per the machine.
  • Inventory Management:
  • Monitor and manage inventory levels of coffee beans, milk, syrups, and other supplies.
  • Place orders to replenish stock when necessary, ensuring products are always available.
  • Assist in receiving and storing deliveries, checking for quality and freshness.
  • Stay informed about different coffee varieties, brewing methods, and flavor profiles.
  • Educate customers on various coffee options, explaining differences and recommending choices based on their preferences.
  • Upsell additional menu items, such as pastries, snacks, or specialty drinks, where applicable.
  • Team Collaboration:
  • Work collaboratively with other baristas and lounge staff to ensure smooth operations.
  • Communicate effectively with team members to coordinate workflow, assist with tasks, and maintain a positive work environment.
  • Help on the floor as and when needed.

Bayt

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Job Detail

  • Job Id
    JD1569340
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    United Arab Emirates, United Arab Emirates
  • Education
    Not mentioned