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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world\xe2\x80\x99s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries.
Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, caffe latte, and cappuccino.
Generates revenues by attracting new customers; defining new and expanded services and products.
Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Maintains safe and healthy work environment by following organization standards and sanitation regulations.
Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs off of the floor
Adhering to all food safety regulations and quality controls.
Personal Attributes
Average reading, writing and oral proficiency in the English language
Must be well presented and professionally groomed at all times
Able to account and handle cash effectively and efficiently
Good communication and customer contact skills; good problem resolution skills
Basic F&B product knowledge
Team player with strong interpersonal skills and attention to detail
Qualifications
Secondary education
Experience
Minimum 2-years\xe2\x80\x99 experience in fast paced coffee driven concept ( Coffee shop, Lobby Lounge)
Previous public contact and/or cashiering experience