main Responsibilities:
? 1. Beverage Preparation
Prepare all coffee and espresso-based drinks (e.g., espresso, americano, cappuccino, latte, flat white) according to store recipes and presentation standards.
Brew and serve tea, matcha, and other hot/cold beverages.
Ensure consistent quality, taste, and appearance of all drinks.
2. Food Handling & Presentation
Warm and serve pastries, baked goods, and light snacks according to safety and hygiene guidelines.
Assist in the arrangement and restocking of food displays.
Check product expiry dates and manage daily food waste logs.
3. Cleanliness & Hygiene
Maintain a clean and organized workspace at all times (espresso machines, grinders, counters, sinks).
Follow daily cleaning checklists (morning prep, shift change, and closing duties).
Adhere strictly to food safety and hygiene regulations (Dubai Municipality requirements).
4. Customer Service
Greet customers warmly and take their orders accurately and efficiently.
Handle customer questions, complaints, and special requests professionally.
Promote new products, seasonal drinks, and specials.
Remember and recognize repeat customers to build loyalty.
5. POS & Cash Handling
Operate the point-of-sale system for billing and order tracking.
Handle cash, credit/debit cards, and digital payments accurately.
Reconcile the cash drawer at the beginning and end of each shift.
Collaborate with colleagues across departments during peak times, events, and special visits
Participate in team efforts to ensure smooth operations and a welcoming atmosphere
6. Inventory & Stocking
Monitor inventory levels of coffee beans, milk, cups, lids, napkins, and syrups.
Alert the manager when stock is low or nearing expiration.
Assist in receiving, unpacking, and storing deliveries.
7. Opening & Closing Duties
Arrive on time and assist in setting up the store for opening (grinder calibration, machine warm-up, stock prep).
Perform closing checklist: cleaning, machine backflush, stock count, and waste log.
Ensure the store is secure and ready for the next shift.
8. Equipment Care
Clean and maintain espresso machines, grinders, and blenders daily.
Report technical issues immediately to the manager.
Follow proper procedures for descaling, backflushing, and basic maintenance.
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