Job Description

For this role, only candidates with experience in busy bar environment, will be considered. Job Summary To provide quality food and beverage service that is consistent with the SBU's SOP at all times. Duties and Responsibilities

• Ensure that all colleagues' activities adhere to and support the JA Resorts & Hotels Quality Standards.

• Provide a link between kitchen and service areas.

• Provide table and/or counter service of all menu items.

• Provide table and/or counter service of alcoholic / non-alcoholic beverages.

• Update food and beverage knowledge required to carry out duties

• Consistently monitor quality of food and beverage being served, and report to the supervisor or assistant outlet manager.

• Perform all assigned duties efficiently; technically correctly, following LQA (Link Quality Analysis), Standard Operating Procedures and Company Policy.

• Be aware and follow HACCP Procedures and Fire Safety Procedures.

• Follow and complete assigned tasks on time.

• Arrange necessary mise-en-place and side stations accurately to run operation smoothly.

• Be aware of the reservations in the assigned section.

• Greet the guest and present the menus according to the SOP (if applicable).

• Take the food and beverage order from the guest using up selling skills (if applicable).

• Know all the drinks prices, cocktail, shooter, wine and champagne lists.

• Enter all food and beverage orders in to the POS system and ensure that customer orders are assembled properly in kitchen and the bar.

• Serve drinks and food according to the guest orders.

• Verify that customers are satisfied with their orders and if not take immediate actions to resolve the problems.

• Refilling customer drink orders throughout the meal.

• Clear all the chinaware and glassware when guest finished their meals and drinks

• After guest left re set the tables for next diners immediately.

• High School or equivalent.
• Vocational Diploma or certificate.
• HACCP - BASIC
• Food Hygiene - BASIC
• Minimum one year experience in similar role and property rating.

• Basic knowledge and experience of non-alcoholic and alcoholic beverages.
• Knowledgeable in food and beverage service standards.
• Experience and knowledge in upselling.
• Knowledge of cashiering procedures. Knowledge how to use POS.