Banking

Doha, Qatar

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Manage large amounts of inbound and outbound calls in a timely manner
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers
Management and resolve customer complaints

Agent Qualifications and Skills

High school diploma or equivalent
Proficient in relevant computer applications
Strong phone and verbal communication skills along with active listening and written communication skills
1-3 years of experience in a typical call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Ability to handle stressful situation appropriately
Strong knowledge or idea in a call center terminology
Good in Basic Mathematical calculation
Familiar in basic banking terms
Previous Experience in banking customer service role is highly required

Job Type: Full-time Experience:

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