Job Description

Royal Smart Limousine LLC is Dubai's leading provider of luxury and executive transportation, trusted by global corporates, high-net-worth individuals, and hospitality leaders. Renowned for excellence, innovation, and precision service, we are expanding our customer-focused operations and seeking a

B2C Dispatch / Travel Consultant

to join our growing team.

Role Overview

The B2C Dispatch / Travel Consultant will serve as the

first point of contact for our individual and retail clients

. This role combines

dispatch coordination and travel consultancy

, ensuring a seamless journey for clients--from inquiry to booking, and final drop-off.

The ideal candidate is

detail-oriented, customer-focused, and thrives in a fast-paced environment

.

Key Responsibilities

Handle inbound B2C inquiries, bookings, and travel requests across phone, WhatsApp, email, and digital platforms. Coordinate and dispatch luxury vehicles in line with client requirements, flight schedules, and operational capacity. Provide tailored travel consultancy, including holiday packages, airport transfers, chauffeur services, and leisure trips. Advise clients on

visa requirements

, assist with visa forms, schedule embassy appointments, and track applications. Stay informed on the latest travel deals, destinations, and promotions to recommend value-added options to clients. Liaise with drivers, operations teams, and external travel/visa service providers to ensure smooth execution. Handle booking changes, cancellations, and complaints with professionalism. Maintain accurate booking and dispatch records in RSL's CRM and systems. Support marketing initiatives and promote premium travel & concierge services.
Qualifications & Requirements

Bachelor's degree in Hospitality, Travel, Business, or related field (preferred).

Minimum 2 years of experience

in travel consultancy, dispatch operations, or visa assistance. Strong knowledge of global destinations (Asia, Europe, Middle East, USA, etc.) and Dubai's travel/transport landscape. Familiarity with

GDS/booking platforms

(Amadeus, Sabre, Galileo, etc.) and CRM/dispatch systems (Odoo, Salesforce, Zoho). Excellent communication skills in English (spoken & written); additional languages are a plus. Ability to multitask, problem-solve, and maintain a

customer-first attitude

in a fast-paced environment. Willingness to work flexible shifts, including evenings, weekends, and holidays.
Job Type: Full-time

Pay: AED3,500.00 - AED5,000.00 per month