Job Description

To effectively lead a team of Collectors and ensure that the collection targets are met in terms of net flows and reduce flow into charge off pool. Key Responsibilities Strategic Responsibilities . Supervise and manage a team of coll To effectively lead a team of Collectors and ensure that the collection targets are met in terms of net flows and reduce flow into charge off pool. Key Responsibilities Strategic Responsibilities . Supervise and manage a team of collectors to ensure that the collection targets are met. . Implement collection strategy, techniques and procedures at various delinquent stages of the accounts. . Train, develop, motivate and review the performance of Department staff members to assist them to perform to high standards and develop their potential to enhance knowledge-based skills. Core Responsibilities . Review the collections strategy regularly and train collectors to ensure that the collection techniques change with change in the legal and economic situation of the country. . Assist in creating an incentive structure to ensure that good performers are rewarded. . Ensure capacity planning is in place and a load-balancing is done for the unit. . Review the collection reports on a daily basis and discuss the performance with the team. . Remain in constant touch with law enforcement agencies and external lawyers and keep the unit updated on any changes anticipated in the legal scenario of the country . Provide important feedback on collections to the Head Credit for modification of the front end acceptance criteria. . Ensure low risk Audit rating for the unit. . Ensure that the team targets are met on a monthly basis . Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Manager, Collections / Head, Collections . Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank. KEY PERFORMANCE INDICATORS . Adherence to Collection Policies and Procedures . Adherence of Collection Targets / Budgets . Ensure compliance whilst dealing with Customers . Nil High Risk Audit observations. Qualifications QUALIFICATIONS, EXPERIENCE, SKILLS AND COMPETENCIES Threshold Qualifications - Bachelor's Degree Years & Nature of Experience - Minimum of 10 years of experience in consumer banking with at least 5 years in a supervisory role Additional Information Please use this box to offer Michael Beshay