Job Description

We are looking for Availability & Capacity Manager (ITIL processes) for Qatar location.

Onsite role

If you are available, please send your cv immediately.

Key Responsibilities

Availability Management

Ensure IT services meet agreed availability targets and remain reliable for end users. Monitor system uptime, performance, and resilience across applications and infrastructure. Implement proactive measures to minimize downtime and service disruptions.

Capacity Management

Forecast demand and plan IT resources to meet business growth and user requirements. Conduct capacity planning for applications, servers, storage, and networks. Ensure scalability and performance optimization across environments.

Business Alignment

Translate user and business requirements into technical solutions. Collaborate with Service Managers to ensure smooth delivery service. Support Change and Release Management by validating environmental readiness.

Risk & Compliance

Ensure environments comply with security, regulatory, and operational standards. Identify risks related to capacity or availability and propose mitigation strategies.

Continuous Improvement

Provide regular reports on availability and capacity metrics. Recommend improvements to enhance stability, efficiency, and user satisfaction.

Required Skills & Competencies

Strong knowledge of ITIL processes (Availability, Capacity, Change, Release Management).

Deep understanding of IT infrastructure, applications, and environment dependencies. Ability to translate business needs into technical requirements. Excellent analytical, problem-solving, and coordination skills. Familiarity with monitoring and performance management tools.

Qualifications

Bachelor's degree in IT, Computer Science, or related field. ITIL Foundation certification (intermediate ITIL modules preferred).
10+ years of experience in environment, infrastructure, or application management

Job Type: Full-time

Pay: QAR20,000.00 - QAR23,000.00 per month

Work Location: Remote