Job Description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

& Summary

We are seeking a skilled AV and Collaboration Technology Engineer to support the design, deployment, and maintenance of AV and collaboration solutions across meeting rooms, conference spaces, and enterprise environments. Reporting to the AV and Collaboration Technology Specialist, this role will be responsible for the daily operations, troubleshooting, and optimization of AV systems, video conferencing platforms, and collaboration tools.


The ideal candidate will have hands-on experience in installing, configuring, and maintaining AV equipment, with expertise in platforms such as Microsoft Teams Rooms (MTR), Zoom Rooms, Webex, Crestron, Extron, Q-SYS, Biamp, and Dante audio solutions.

Key Responsibilities:

1. AV System Installation & Maintenance

Installation, configuration, and testing

of

AV hardware, control systems, video conferencing equipment, and digital displays

. Perform

routine maintenance and firmware updates

on AV devices. Ensure all meeting rooms and collaboration spaces are

operational, clean, and functional

. Maintain AV asset inventory and track

equipment usage, repairs, and replacements

.

2. Support & Troubleshooting

Provide

Tier 1 and Tier 2 support

for AV and collaboration tools, escalating complex issues to senior team members as needed. Diagnose and resolve

hardware, software, and network-related AV issues

. Support

executive meetings, town halls, and live events

to ensure seamless AV operations. Train end-users on

best practices for AV and video conferencing tools

.

3. AV & Collaboration Technology Operations

Monitor and manage

AV systems remotely

using management tools for

Crestron, Extron, Q-SYS, and other AV control platforms

. Ensure AV systems are properly integrated with IT infrastructure, following company security and compliance standards. Collaborate with IT teams to troubleshoot

network-related AV issues

and ensure

stable connectivity

.

4. Meeting Room & Event Support

Set up and configure

meeting spaces, boardrooms, training rooms, and huddle spaces

with video conferencing and collaboration tools. Provide

on-site and remote support

for live events, executive meetings, and hybrid workspaces. Coordinate with vendors and service providers for repairs, upgrades, and replacements.

5. Documentation & Process Improvement

Maintain

documentation for AV room setups, system configurations, and troubleshooting guides

. Assist in

developing SOPs (Standard Operating Procedures)

for AV support. Continuously improve AV workflows and processes to enhance system efficiency and user experience.

Key Skills & Qualifications:

Experience:

3-5 years of experience in

AV support, installation, or operations

. A

V Technology Expertise:

Hands-on experience with

Crestron, Extron, Q-SYS, AMX, Biamp, Dante, Shure, and other AV control and audio systems

.

Collaboration Tools:

Experience supporting

Microsoft Teams Rooms (MTR), Zoom Rooms, Cisco Webex, Poly, Logitech, and other video conferencing platforms

.

Technical Knowledge:

Basic understanding of

AV-over-IP, network configurations (Cisco, Meraki), and signal flow

.

Support & Troubleshooting:

Strong problem-solving skills in

resolving AV hardware and software issues

.

Certifications (Preferred):

CTS, Crestron, Extron, Q-SYS, or equivalent AV-related certification.

Soft Skills:

Strong communication, customer service, and ability to work in a fast-paced environment.

Education

(if blank, degree and/or field of study not specified)

Degrees/Field of Study required:
Degrees/Field of Study preferred:

Certifications

(if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Architectural Engineering, Cloud Virtualization, Communication, Continuous Deployment, Continuous Integration/Continuous Delivery (CI/CD), Creativity, Data Infrastructure, DevOps Practices, Embracing Change, Emotional Regulation, Empathy, Hardware Troubleshooting, Inclusion, Infrastructure Architecture, Infrastructure Management, Infrastructure Monitoring, Infrastructure Optimization, Infrastructure Services, Infrastructure Support, Intellectual Curiosity, IT Infrastructure {+ 18 more}

Desired Languages

(If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?