Job Description

Job Title Helpdesk / Customer Service / Telecalling

Salary 2,500 AED

Experience

School Degree

Description

RESPONSIBILITIES:

• Greeting customers in good manners.
• Will deal with customers, provide estimates, schedule appointments and make quotations.
• Who could be able to handle customer complaints diplomatically and politely.
• Who could be able to clearly explain the mechanics or technician's repair recommendations to customers while communicating customer needs to technicians or mechanics.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts, advice on warranty protections, potential cost savings and service options to customers.
• Could be able to comprehend customers questions and concerns as well as what is being said when technicians or mechanics give complex service recommendations.
• Liaising with service technicians or mechanics about parts ordering and ensuring parts are available when needed.
• Has engineering and mechanical expertise looking over complex technical documents, ordering online and speaking with technicians.
• An associate's degree in mechanics or a related field may be advantageous.
• Experience in the automotive field may be advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.

Salary Negotiable / No South Indians / No Nigerians / Age Not above 43 years old (Must be not too old and can work under pressure)

Must have 5 Years Experience in UAE

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