Are you passionate about cars and customer service? We are looking for a
bilingual, experienced Service Advisor
to join our Auto Center team. You'll be the link between our customers and technicians--providing excellent service, clear communication, and ensuring customer satisfaction from start to finish.
Key Responsibilities:
Greet customers and understand their vehicle service needs
Accurately record customer concerns and vehicle issues
Provide service recommendations, explain repairs, and prepare estimates
Coordinate with technicians and ensure timely completion of work
Keep customers updated on the status of their vehicles
Ensure high levels of customer satisfaction and handle any complaints professionally
Maintain service records and follow up on pending services or parts
Communicate clearly and effectively in
Arabic and English
Requirements:
Fluent in Arabic and English
- both spoken and written (a must)
Previous experience as a
Service Advisor
or in a customer-facing role in the automotive industry
Strong communication, customer service, and organizational skills
Knowledge of vehicle maintenance and repair services
Ability to explain technical issues in a simple, clear manner
Computer literacy and experience with service management systems
What We Offer:
Friendly and professional work environment
Competitive salary based on experience
Training and opportunities for growth
Performance-based incentives
Job Type: Full-time
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