Job Description

Main Duties / Responsibilities The main duties and responsibilities of the job position of Attendant - Hospitality are: Greeting guests upon arrival and providing a warm and friendly welcome. Assisting guests with check-in, check-out, and luggage handling. Responding to guest inquiries, resolving complaints, and ensuring guest satisfaction. Providing information about hotel facilities, services, and local attractions. Assisting guests with requests such as room service, transportation, or additional amenities. Compliant with BICS standards and procedures. Maintaining cleanliness and orderliness in public areas, including lobbies, reception areas, and restrooms. Coordinating with other hotel departments to ensure seamless guest experiences. Ensuring compliance with hotel policies, procedures, and safety regulations. Minimum qualifications / educational levels required for this position High school diploma or equivalent. Previous experience in a customer service or hospitality role is preferred but not mandatory. Training or certification in hospitality or related fields may be advantageous. Selection Criteria BICSc certified or trained is a plus. Strong customer service skills with a friendly and positive attitude. Excellent communication and interpersonal abilities. Ability to handle guest inquiries, complaints, and requests effectively. Attention to detail and the ability to multitask in a fast-paced environment. Professionalism, integrity, and a commitment to delivering exceptional service. Willingness to work flexible hours, including evenings, weekends, and holidays. Special Conditions Must be able to stand for long periods and perform physical tasks such as lifting and carrying. Availability to work shifts, including evenings, weekends, and holidays, Schedule: Full-time Shift: Day Job Travel: