Job Description

JOB DESCRIPTION Coordination * Identify service deficiencies and follow-up for remedial actions by the concerned department * To participate and contribute to department quality initiatives * To carryout data collection / support in data c JOB DESCRIPTION Coordination Identify service deficiencies and follow-up for remedial actions by the concerned department To participate and contribute to department quality initiatives To carryout data collection / support in data collection and record maintenance To ensure trained/oriented about the quality systems of the department and follow the training requirements of the organization and department. To coordinate with internal and external teams and processes for comfort of Patients Ensure coordination of communication between patients and families and medical employees Provide patients and families with information on hospital services, procedures and protocols Interview patients or families to determine nature of care needed and direct them to the concerned health care providers Create and maintain liaison with insurance companies to inquire about payable or paid claims Compliance Ensure the process/functions are carried out in the department as per the norms/standards set by the organization (JCIA/ISO). Adhere to all organizational policies. To adhere to the safety norms of hospital, follow both patient, and employee safety rules. Grievance Handling Perform crisis intervention duties with a view to facilitate resolutions Handle patient complaints and ensure remedial actions are taken within the stipulated time. Provide periodical report to the manager on the patient complaints/feedback and action pending status. Job interactions Liaise between patient and various departments of the hospital for service requirements Specific / Relevant Experience Proven experience in guest relations ABOUT THE TEAM Medcare Hospitals and Medical Centres (Medcare), the premium healthcare division of Aster DM Healthcare, is one of the pioneering healthcare providers in the region. With a focus on delivering a patient-centric journey as well as encouraging clinical excellence and state-of-the-art care, Medcare operates three multi-specialty hospitals including Medcare Hospital Safa Park Dubai, Medcare Hospital Sharjah and Medcare Women and Children Hospital in Dubai and one specialty hospital Medcare Orthopaedics & Spine Hospital. In addition, it has three specialty centres and 12 multi-specialty centres in key locations across Dubai and Sharjah. With a team of 350+ qualified healthcare professionals, Medcare promotes and supports the highest standards in preventive, curative and rehabilitative healthcare.