Job Description

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Your Responsibilities:

As Customer care executive, your typical day may include the following:

1. Patient Registration:

• Welcome & greet patients & ask query of the patient as per set checklist & company procedure.
• Patient demographic data and accurate eligibility are entered in the HIS registration modules.
• Help in Registration form & Insurance form fill up
• Check the patient category - Insured Patient, Corporate Patients (check the staff list), HMO,
• general patients and inform them about their payment mode.
• Assist patients to complete all necessary forms and documentation including medical insurance.
• Ask about problem of the patient and refer to the concerned doctor (in consultation with the
• Nurses if required)
• Send patient to concerned counter. Assist patient if required in reaching to the counter
• Handover Patient Registration Cards to the patients after patients attendance confirmed in the
• appointment module.
• Ensure soft copies of emirates ID and insurance card (if applicable) uploaded and tagged to the correct patient EMR.
• Ensure financial consent signed from the patient or legal guardian and uploaded in the EMR.

2.Appointments:

• Book appointments over phone as well as through walk ins and confirm their attendance in HIS.
• Promote Medcare packages as per the patient's ability & need.
• Update patients about the waiting time.
• Schedule patients according to the doctor's availability.
• Ensure no-shows are contacted and rescheduled accordingly.
• Check doctor's appointments calendars are created and updated.

3.Patient Relations:

• Act as first level of Problem Solving and grievance handling of patients.
• Maintain cordial patient relations.
• Ensure patients are informed if a doctor is running late or called out.
• Ensure reception area is well maintained, neat and clean.
• Ensure all standard protocols set by organization are maintained.

4. Insurance Coordination:

• Check with Insurance Coordinator for cases requiring approvals.
• Coordinate with Symphony for insurance related matters.
• Check with Insurance Coordinator the status of the Insurance card produced by the patient.
• Check with the Insurance coordinator about the packages covered.

Education & Experience:

• Bachelor's degree in any field.
• 2-3 years of experience as Customer care executive in Healthcare, Hospitality, Aviation or Retail
• sector.
• Good communication skills.
• Flexibility to work in shifts.
• Demonstrate good customer handling skills.
• European nationals preferred

Competencies:

Managing Vision and Purpose | Shows an appreciation of the established team priorities and drive team performance in alignment functional goals.

Building Partnership | Displays flexibility to changes in own work area, is able to cope with ambiguous situations without undue anxiety and pressure.

Delivering Patient Excellence | Probes to uncover potential requirements, focuses teams' activities on driving service excellence, responds to queries with genuine concern and drives the same in the team.

Our Benefits & Culture:

At Aster, We Care. We strive to create meaningful & purposeful experiences for our employees. As part of our team, you can contribute to giving back to society. Around the world we employ discoverers, and encourage bold innovators.

Aster DM Healthcare is an Equal Opportunity Employer. We embrace diversity and respect differences that lay the foundation for encouraging creative ideas, building cohesive teams and fostering values and experiences. Our brand's promise of "We'll Treat You Well" deeply resonates with our employees and the communities we serve.

About Us:

Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: "We'll treat you well." We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the "Aster", "Medcare" and "Access" brands.

For more details please visit our website

About the Team:

Medcare Hospitals and Medical Centres (Medcare), the premium healthcare division of Aster DM Healthcare, is one of the pioneering healthcare providers in the region.

With a focus on delivering a patient-centric journey as well as encouraging clinical excellence and state-of-the-art care, Medcare operates three multi-specialty hospitals including Medcare Hospital Safa Park Dubai, Medcare Hospital Sharjah and Medcare Women and Children Hospital in Dubai and one specialty hospital Medcare Orthopaedics & Spine Hospital. In addition, it has three specialty centres and 12 multi-specialty centres in key locations across Dubai and Sharjah.

With a team of 350+ qualified healthcare professionals, Medcare promotes and supports the highest standards in preventive, curative and rehabilitative healthcare.