Job Summary

Manage Sales & Digitization initiatives and applications for IFFCO Group. Work with key stakeholders to understand / map business requirement and ongoing management of various applications consisting of ERP, CRM, workflow applications, across various business segments globally. Role also includes working with external partners on projects as project manager / lead.

Roles & Responsibilities

• Experience in Order Management & Customer Relation Management IT systems. Managing support, new initiatives and enhancements
• Experience in Mobile Sales applications management including managing development of enhancements together with Vendor
• Experience in (CRM, workflow applications etc. across all domains) for the IFFCO Group
• Work with business management to align with business direction and address all escalation
• Performs or Assists in solution design, configuration or development and unit testing for new projects and enhancement requests
• Track and monitor project deliverables by product team as per agreed timeline
• Ensure Subject Matter Experts (SME) for the supported application systems are available
• Ensure 24 x 7 applications availability and applications performance
• Track and monitor enhancement and support deliverables by service providers (e.g. AMS) as specified in the SLA
• Ensure application security, audit and process compliance for systems in managed project, support and enhancement

KPIs

• % adherence to defined SLAs/TATs for resolution of issues
• % deviation from the Department budget
• % on time Delivery of Projects
• Delivery of change requests
• User Satisfaction
• Project Cost management

Work experience requirement

• Need to have 10+ years of IT experience in managing logistics applications (preferable Oracle and/or SAP experience)
• Experience in managing integrated applications (preferably with Oracle / SAP ERP)
• Hands on experience with building applications using low code platform
• Good understanding on sales and logistics business processes
• Experience on Project management
• Process driven with ability to interact with business users to gather business requirements and confirm solution design
• Ability to analyze business requirement and transform into system process
• Hands-on approach to problem solving, attention to detail and creative solution design
• Team player and able to manage in diverse workforces
• Strong customer service orientation with strong written and verbal communication
• Documenting detailed requirements, global to-be design, detailed configuration and standard operating procedures

Qualification

• Bachelor\'s degree preferred in Computer Science, Information Systems or equivalent field of study
• Must have experience working with global team, also manage operations and projects
• Previous international experience is highly desirable

Competencies

Techno-functional knowledge in at least one module of ERP (ORACLE/SAP)

Business Acumen

Ownership & Result Orientation

Project Management

Techniques in process improvement

Communicating effectively

Self and Team Management

Planning & Decision Making

Customer Centricity

Business Unit: Corporate-Information Services (4205)

Business Group: Information Services (2629)

IFFCO