Job Description

We are looking for an Order Fulfillment Center Assistant Supervisor for e commerce warehouse currently at Al Quoz as an urgent requirement. Here's a breakdown of what the role typically entails:

Job Summary:

An Order Fulfillment Center Assistant Supervisor supports the Fulfillment Center Supervisor or Manager in overseeing the daily operations of the fulfillment center. This role involves managing a team, ensuring efficient workflow, maintaining inventory accuracy, and meeting customer service and quality standards.

Job Responsibilities:

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Supervising Order Processing:

Overseeing the picking, packing, and shipping processes to ensure accuracy and efficiency.

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Team Management:

Leading, training, and motivating fulfillment associates, including scheduling, assigning tasks, and monitoring performance.

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Inventory Control:

Assisting in maintaining accurate inventory levels, conducting cycle counts, and investigating discrepancies.

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Operational Efficiency:

Implementing and monitoring processes to optimize workflow, reduce errors, and improve productivity.

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Quality Control:

Ensuring that products are handled, picked, and packed according to quality standards.

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Safety and Compliance:

Enforcing safety regulations and ensuring the team follows proper safety protocols.

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Problem Solving:

Addressing and resolving operational issues, such as shipping delays, inventory shortages, or damaged goods.

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Communication and Coordination:

Communicating with other departments (e.g., sales, customer service, transportation) to ensure smooth order fulfillment.

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Reporting and Documentation:

Tracking key performance indicators (KPIs) and preparing reports on operational performance.

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Customer Satisfaction:

Addressing customer inquiries or complaints related to shipping and fulfillment.

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Warehouse Management Systems (WMS):

Utilizing and maintaining WMS or other software to track orders and inventory.

Required Skills:

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Attention to Detail and Accuracy:

Ensuring orders are processed and inventory is managed correctly.

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Problem-Solving Skills:

Ability to identify and resolve operational issues efficiently.

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Technical Proficiency:

Familiarity with warehouse management systems, inventory software, and basic computer applications (e.g., MS Office) and SAP experience is must.

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Knowledge of Warehouse Operations:

Understanding of picking, packing, shipping, and receiving processes.

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Inventory Management Skills:

Basic knowledge of inventory control principles and practices.

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Safety Consciousness:

Awareness of and adherence to safety regulations and best practices.

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Customer Service Skills:

Ability to address customer inquiries and resolve issues professionally.

Qualifications:

- High school diploma or equivalent.

- Previous experience in a warehouse or fulfillment environment (typically 2-3 years).

- Some supervisory or team lead experience is often required.

- Warehouse equipment handling experiences.

Job Type: Full-time