Job Description

What You Will Do:
Profit Financial

• Lead, evaluate, and guide sales performance at store level, suggesting strategies to meet sales targets.
• Facilitate monthly category sales meetings, updating staff on performance and suggesting improvement plans.
• Execute strategies, ensuring full program implementation for exclusive products to meet sales goals, providing feedback on promotional effectiveness.
• Initiate expense optimization plans and recommend measures to control store expenses.
• Maintain shrinkage below tolerance levels by monitoring retail standards daily.
• Drive, monitor, and review sales performance & recommend action plans to deliver agreed sales budget.

Commercial

• Oversee display implementation and timely restocking, ensuring availability.
• Manage accurate inventory adjustments (GAP, Cycle Counts), adhering to service standards.
• Ensure customer satisfaction surpasses expectations, handling queries and complaints professionally.
• Promote loyalty programs, driving transaction participation.
• Implement selling techniques to achieve conversion rates, communicating promotions regularly.
• Validate proper execution of promotional activities and store initiatives.

Process

• Support store manager in keeping policies, brand standards, grooming guidelines, and internal control procedures communicated and implemented as per SOP.
• Demonstrate strong analytical skills and understanding of the system and reporting.
• Monitor store controllable expenses, supervise loss, asset protection, and risk management, and be accountable for inventory management.
• Liaise with mall management and manage store documentation as appropriate (daily reports, banking, refunds, exchanges, etc).
• Conduct cashiering duties as necessary.

People

• Assist with planning and monitoring Personal Development Plans and in-role development interventions.
• Review and discuss performance appraisals and personal plans of direct reports.
• Implement action plans for employee engagements.
• Conduct competency building activities.
• Complete and discuss performance reviews.

Skills Required