Job Description

General Information
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Country/Region
United Arab Emirates
Province/City
Abu Dhabi
Hiring Entity
Rosewood Abu Dhabi
Department
Security
Job Type
Full-time Permanent

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OVERVIEW/BASIC FUNCTION:
To assist the Director of Security, Safety and Compliance Managing and supervising the day-to-day Guest care team, to ensure the safety and well-being of all guests, visitors, internal guests and property.
RESPONSIBILITIES:
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Determine training requirements and conduct appropriate courses and seminars
Ensure continuing training and development of Guest Care associates
Participating in the implementation of the Hotel's Special Situation Management Plan (SSM Plan)
Participate in the implementation of the Hotel's Business Continuity Plan.
To assist in the design, implementation and regular reviews of the Safety policies and procedures
Note and report broken defective or dangerous equipment as well as facilitating repairs and corrective action to items on the property that may present a hazard or threat to the life, safety and well-being of our guests and employees.
Implement all emergency/fire procedures and ensure that associates are fully conversant with all the above.
Handle emergency situations when necessary.
Handle all guest-related incidents as necessary.
Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards.
Maintain high morale, minimizing turnover and concentrating on associates' developments.
Conduct monthly departmental meetings.
Ensure that all associates within his/ her jurisdiction have current job description and organizational charts.
Maintain effective flow of communication within the department.
Establish and maintain good control procedures for the lost and found department.
Maintain daily logbooks and report all incidents, problems, and unusual circumstances to the Hotel Manager and Director of Security, Safety and Compliance.
Maintain accurate and complete records of all guests and associate accidents and incidents.
Support and assist in maintaining the operating standards established by Rosewood Hotels and Resorts.
All other duties as required.
About Us
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Located on Al Maryah Island at the core of Abu Dhabi's new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.

Skills Required