First impressions count. To get our guests\xe2\x80\x99 memorable experiences off to an unforgettable start, we\xe2\x80\x99re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day

Every day is different, but you\xe2\x80\x99ll mostly be delivering:

FINANCIAL RETURNS

• On an ongoing basis, control and analyze departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results.

• Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements

OUR PEOPLE

• Recruit in line with company guidelines.
• Prepare detailed induction programmers\xe2\x80\x99 for new staff.
• Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation.
• Ensure training needs analysis of your departmental staff is carried out and training programmers\xe2\x80\x99 are designed and implemented to meet needs.
• Actively work at developing your staff and identify high potentials.
• Maintain training records for all direct reports and ensure they do the same for their staff.
• Conduct probation and formal performance appraisal in line with company guidelines.
• Coach, counsel and discipline staff, providing constructive feedback to enhance performance.
• Approve leave requests after considering peaks and troughs in the business.
• Regularly communicate with staff to maintain good relation.
• Comply with the Company\xe2\x80\x99s Corporate Code of Conduct
• Familiarize yourself with the company values and model desired behaviors\xe2\x80\x99.
• Perform tasks as directed by the Manager in pursuit of the achievement of business goals.

GUEST EXPERIENCE

• Demonstrate service attributes in accordance with industry expectations and company standards including:

+ Being attentive to guests.
+ Accurately and promptly fulfilling guests requests.
+ Anticipate guest\xe2\x80\x99s needs.
+ Maintain a high level of knowledge which affects the guest experience.
+ Demonstrating a \xe2\x80\x98service\xe2\x80\x99 attitude.
+ Taking appropriate action to resolve guest complaints.

• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.

RESPONSIBLE BUSINESS

• Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same.
• Familiarize yourself with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes.

In order to be considered for this role you should hold a recognised hotel diploma and at least 1 year experience working as an Assistant Outlet Manager within a 5* hotel.

As well as the technical and financial skills, a detailed knowledge of food and beverage is essential for this role as well as a proven track record in launching new concepts and promotions, training and developing staff.

It is also essential that you have a good command of the English language (verbal and written) and knowledge. You will also have an experience of working in a multicultural environment as well as being IT literate.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life \xe2\x80\x93 including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well \xe2\x80\x93 both inside and outside of work \xe2\x80\x93 and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you\xe2\x80\x99ll become part of our ever-growing global family.

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