Job Description

Job Summary
As an Assistant Relationship Manager (ARM) under the Wealth and Retail Banking Rehlaty proposition, you will support the Priority Banking Relationship Manager in delivering outstanding service to affluent clients. You will proactively assist with client onboarding, transaction processing, portfolio administration, and service resolution to ensure a seamless banking experience. You will also play a key role in driving service excellence and supporting revenue generation through strong operational discipline and client engagement.
About Wealth and Retail Banking
Wealth and Retail Banking (WRB) serves over 13 million individuals and small businesses globally, with a strong presence in Asia, Africa, and the Middle East. WRB Rehlaty is a unique initiative dedicated to empowering UAE Nationals and delivering bespoke banking solutions, trusted advice, and a premium client experience within the affluent segment.
Key Responsibilities

• Assist the Relationship Manager in managing a portfolio of Priority Banking clients, ensuring timely execution of client requests and day-to-day transactions.
• Support client onboarding and documentation in compliance with internal policies and regulatory requirements.
• Coordinate service and operational matters to ensure prompt resolution and excellent client satisfaction.
• Prepare client reports, maintain updated records, and ensure all client interactions are accurately documented.
• Identify cross-sell opportunities and pass qualified leads to the Relationship Manager.
• Ensure adherence to compliance, risk, and control standards in all client interactions.
• Build strong relationships with internal teams to deliver a smooth, efficient service to clients.

The Skills We Are Looking Out for Are
Client Experience, Behaviours and Preferences - Ability to deliver a high level of service tailored to affluent client expectations.
Sales Support - Proactively identify and pass on leads; support RM in achieving portfolio growth.
Regulatory Environment - Financial Services - Awareness of banking compliance and regulatory frameworks relevant to daily operations.
Reputational Risk - Maintain high ethical standards and safeguard the Bank's reputation.
Accuracy and Attention to Detail - Strong focus on quality and precision in processing and documentation.
Communication - Clear, professional communication with clients and internal teams.
Problem Solving - Proactive in resolving service issues and coordinating solutions.
Self-Management - Ability to prioritise tasks and manage time effectively with minimal supervision.
Team Collaboration - Work closely with Relationship Managers and other support functions
If you are passionate about delivering outstanding client service and developing your career in affluent banking, this is your opportunity to be part of WRB Rehlaty and grow with us. Interested candidates are encouraged to apply through the internal career portal or reach out to the WRB Talent Acquisition team for more information. Together, let's build trusted relationships and redefine the Priority Banking experience.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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