Job Purpose: The Assistant Operations Manager works closely with the operations Leaders, and operations Supervisor to ensure all processes and functions handled by the domestic team are implemented per aramex quality of service standards to ensure providing a satisfactory service to customers. Job Responsibilities:
Perform gap analysis on current offices vs SLAs and new experience mandates and lead projects in the offices to bridge the gap.
Take on multiple projects across operation teams by leading the mandate for continuous improvement and delivering a great customer experience
Perform root cause analysis on major issues seen in the ground operation and lead the addressing of those through innovative problem-solving techniques
Perform audits and send out report showcasing the health of projects at an office level
Mentor and develop operation leaders to take up management positions across the Aramex operational network
Maintain healthy and safe workplace environment.
Job Requirements:
Bachelor\xe2\x80\x99s degree in engineering or management
2-5 years of experience in Operations management in logistics, ecommerce operations or supply chain
Strong leadership skills
Demonstrated experience in process improvements, cost reduction and operations planning.
Well versed with Microsoft office, Knowledge of SQL is a plus
Company Overview: Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world\xe2\x80\x99s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex\xe2\x80\x99s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.