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OVERALL OBJECTIVE AND RESPONSIBILITIES

Major duties and responsibilities

• Work with the Head of Firmwide learning to create, update and deliver training programs and materials that are relevant, impactful, and engaging
• Build and manage relationships with key stakeholders
• Research best practices, thought leadership, member firm practices in L&D
• Schedule, manage logistics and socialize training sessions from end-to-end
• Be responsible for the communications plan and all pre, during and post-course comms and support
• Continually seek and support new approaches, practices, and process to improve the efficiency and effectiveness of the programs
• Sourcing and recommending vendors and other external partners to design and develop learning solutions.

Project Management of Learning Programs
- Manages the creation of training schedules for learning programs across the firm
- Designs and reviews the communications strategy for training operations
- Approves internal client requests for training scheduling support
- Manages training operations process review and design via the L&D Specialists
- Manages the implementation of new technology solutions and operations process improvements

Training Delivery
- Manages a regular program of faculty selection, training and review
- May co-facilitate or lead on non-technical training courses depending on skill set
- Provides feedback to faculty on training delivery and content
- Manages roll-outs of Global training in support of Global PPC strategy

L&D Advisory
- Point of escalation for L&D queries relating to L&D
- Works with HRBP, Heads of Department and Training Advisors to determine training needs
- Advises stakeholders on best practice in L&D and Talent Development
- Identifies sponsors, stakeholders and project team members for training projects and roll-outs
- Sources specialist training from third parties and other KPMG countries

Data Analytics and Tracking
- Responsible for the CPD (continuous performance development) dashboard
- Provides updates on CPD compliance to teams and stakeholders

Budget Management
- Advises Department Heads on annual training budgeting
- Reviews training spend against plan and reports to the Head of L&D and Heads of Department
- Reviews all third party contracts and agreements

Events and projects
- Manages large L&D projects e.g. roll-outs and process reviews

Talent Development
- Collaborates on design for career frameworks and development tools as required
- Coaches the L&D coordination Team
- Builds relationships with Global, MESA and EMA L&D

Education requirements

- Bachelor\'s degree qualified with a specialization in HR or organizational psychology
Work experience requirements:
- Minimum of at least 6 years in HR with at least 4 years in a specialist L&D role

Knowledge / Technical Skills
- Strong project management skills, capable of coordination multiple learning initiatives simultaneously
- Applies advanced critical thinking and problem solving
- Proficient in using learning management systems (LMS) and other learning platforms
- Excellent communication and presentation skills, ability to communicate effectively with a wide range of stakeholders
- Data-driven mindset, using analytics and metrics to measure the effectiveness of training programs and identify areas of improvements
- Adaptable and innovative, able to continuously update and evolve learning strategies to meet the changing needs of the firm

Interpersonal skills
- Excellent communication and language skills
- A proactive, client-focused, solutions-oriented team player, pleasant and displays a real passion for learning and developing people!
- Articulate, with excellent communication skills and the ability to frame problems and solutions quickly and concisely
- Strong interpersonal skills, including the ability to handle difficult situations with tact and diplomacy
- Decisive and assertive; displays good judgment; resilient; confident.
- Integrity: sets strong ethical tone; transparent and honest; fair and objective; respectful

KPMG