• To assist the Director of Talent & Culture in the smooth and efficient running of the Talent & Culture Department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
• Assist in supervising all relevant activities such as heartists, training, development, administration, welfare as per the operational policies and procedures.
• Assist the Director of Talent & Culture in ensuring that the hotel consistently disposes adequate, motivated and skilled ambassadors at all levels.
• Assist in the smooth running of human resources administration and recruitment procedure.
• In the absence of the L&D Manager is also responsible for the supervision and organization of all training activities with the consent of the Director of Talent & Culture.
• To assist the L&D Manager with Orientation training. (Basic training of Orientation)
• Manage ambassadors\xe2\x80\x99 files on the basis of incoming, hiring, transfer, promotion, resignation and other modification data.
• Compiles the operational staffing schedule, manning guide in coordination with the Director of Talent & Culture.
• Updating of ambassador benefits, e.g. salary, bonus, payroll and accommodation benefits
• Is familiar with the regulations and human resources guidelines issued by regional or corporate administration and ensures that they are applied accordingly.
• Attends morning briefings and HOD meetings in the absence of the Director of Talent & Culture.
• Ensures proper job descriptions are available for all functions, continuously adapts them in coordination with relevant supervisor to operational requirements.
• Analyses the working atmosphere and discusses possible improvements with the Director of Talent & Culture.
• Supervise the ambassador housing and ambassador restaurant and conducts random checks .
• Counselling of ambassador in personal and professional matters.
• Organizes social activities for ambassadors.
• Assist in establishing monthly reports according to the requirements of the Director of Human Resources
• Maintains monthly overview of vacation and public holiday balance for all ambassadors and delivers a monthly consolidated summary to the Director of Human Resources.

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