Job Description

1. Strategic Planning & Property Performance

• Develop and implement property management strategies aligned with business objectives.
• Monitor property performance, identify improvement areas, and implement corrective solutions.

2. Team Leadership
Supervise and guide property management teams, providing training and ongoing support.
3. Risk Management & Quality Control

• Ensure compliance with UAE laws, regulations, and property standards.
• Oversee delivery of high-quality maintenance and services across properties.

4. Property Documentation & Contract Management

• Manage and update property-related documents, contracts, agreements, and tenant records.
• Oversee issuance, renewal, and termination of tenancy contracts in compliance with UAE real estate laws.
• Prepare and manage NOCs.

5. Landlord Services & Communication

• Maintain comprehensive records of landlord/stakeholder property details.
• Negotiate lease rates and related services with landlords.
• Prepare property management contracts and track all revisions/clauses.

6. Tenant Services & Communication

• Act as the main point of contact for tenant inquiries and complaints, ensuring timely resolution.
• Facilitate property viewings and liaise with landlords for efficient tenant placement and retention.

7. Reporting & Data Management

• Generate reports on occupancy rates, tenant feedback, and financial performance.
• Utilize property management software for accurate data recording and analysis.
• Schedule property inspections, report findings, and recommend proactive enhancements.

8. Customer Service

• Maintain high levels of tenant satisfaction through proactive engagement and issue resolution.
• Ensure professional and courteous handling of all tenant interactions.

9. Facility Management
Monitor maintenance requests with FM teams and ensure timely resolution of tenant/building issues.
10. Other Responsibilities

• Process online Ejari applications and NOCs.
• Coordinate with the legal department on tenant documentation, notices, payment breakdowns, and case follow-ups.
• Follow up on bounced cheque payments and ensure clearance within management deadlines.
• Manage property visibility via social media platforms.
• Perform additional duties as assigned by management.

Requirements

• Bachelor's degree or equivalent qualification.
• Strong knowledge of the UAE property market and real estate regulations.
• Excellent knowledge of social media platforms for property marketing.
• Strong leadership, communication, and team management skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Effective time management and organizational skills.
• Experience with administrative and clerical procedures.
• Proven ability to handle property-related social media postings and ads.